A company doesn’t just perform well by itself. It is greater than the sum of its parts, with departments, teams, leaders, managers and individuals all responsible for their part in ensuring business success.
It is essential for the staff within these units to cooperate on day-to-day matters and long-term objectives to the best potential.
This means that regular training in soft skills in particular is necessary to ensure that each employee works as well as they can to achieve success for themselves and the business.
Types of training
There are scores of differing training methods for professional development. For operational, functional learning, technical instruction is the most effective, whereas for soft skills training or the development of positive behaviours, experiential learningprobably works best.
How it works
Experiential training, also known as drama-based training, works through staff observing a scenario which simulates a challenge that they experience at work and participating in a rich discussion about the behaviours and attitudes they witness
This training is valuable because it provides an insight into what triggers a staff member to approach a problem in a particular way and how this approach impacts on the overall outcome. The way of dealing with a situation could be very effective, or there could be room for improvement, and only through experiencing an ‘as real’ scenario can this understanding be accessed and developed for use back in the workplace.
Experiential training can be used to address a range of subject areas. In our globalised world, with staff coming from all different walks of life and cultures, it is important that an atmosphere of respect and inclusion is developed so that employees can work together to optimise performance and achieve their potential.
Often, staff may not even know that barriers exist or that their behaviours may not be truly inclusive, and experiential training is great for uncovering these ‘blindspots’ and encouraging self reflection.
The customer is always right
This type of training is also excellent for creating positive relationships with customers.